Cancellation Policies

  • Drop In Cancellations

    Because this service is often booked on short notice, no deposit is required. However, if we are holding a spot for you more than 48 hours in advance, or if your booking falls during holidays or peak travel times, the following cancellation fees apply:

    No Cancellation Fee – Cancel by 12:00 PM (noon) the day before the scheduled visit.

    50% Cancellation Fee – Cancel after 12:00 PM the day before, but before the day of the visit.

    Full (100%) Cancellation Fee – Cancel on the day of the visit or after the visit has started.

  • Overnight Cancellations

    Deposits:
    A 50% non-refundable retainer fee is required to secure bookings that meet any of the following criteria:
    • Stays of 3 nights or longer
    • Weekend stays (Friday, Saturday, or Sunday)
    • Holiday or peak periods

    For bookings that do not require a retainer, clients are still responsible for 50% of the total stay cost if cancellation occurs outside of the cancellation window.

    Cancellations:
    Cancellations must be made by 12:00 PM (noon), at least 7 days prior to the start of the scheduled stay.
    If a cancellation is made after this deadline, the client is responsible for paying the remaining balance in full.

Overnight

Camera

Policy

  • Outdoor cameras are fine! No need to turn off or disconnect. 

  • Indoor cameras must be turned off or disconnected during the stay.

  • Cameras facing entry points (front or back doors) are permitted.

  • Cameras may never be active in bedrooms or bathrooms.

  • All cameras must be disclosed prior to the stay.

This policy protects both client security and sitter privacy.

Overnight

Guest

Policy

For the safety and comfort of both your pets and our sitters, no guests are expected or allowed in the home during a house sitting stay.

Unexpected visitors can be stressful for pets and create safety concerns for our team. If someone does need access, please arrange it in advance with us so we can coordinate properly.

Thank you for helping us keep your pets safe, your home secure, and the stay as smooth as possible!